Organizational Crisis Preparedness - CSILCMC2000
Organizational Crisis Preparedness is the introductory course for the crisis management and communications discipline. It begins with a comprehensive review of the total organization and its ability to mitigate the probability of occurrence as well as the impact of a wide array of crises. It provides “nuts and bolts” applications as well as an interactive learning experience that draws on the experience of the attendees. At least ½ of a day will be devoted to a simulation exercise. However, through out the training, there are a variety of small group exercises and discussions to generate learning. The audience for this course ranges from entry level through those with a moderate level of crisis management experience.

For a complete course description, download the brochure

Certified Crisis Communications Planner - CSILCMC2050
An organization in crisis faces many grave threats. Employees can be in physical danger. Buildings can fall. Customers can be lost. But the most serious threat is and always will be the threat to the organization’s most important asset – its reputation.  To protect the organization from reputational threats requires careful, thoughtful, detailed planning and a methodology for inculcating a culture of organizational crisis preparedness.  In this two-day seminar, you will learn how to prepare the organization for inevitable threats to reputation, execute the crisis communications plan, then, when the crisis has passed, assess and do what must be done before the
next threats occur.  Attendees will be certified as Crisis Communications Planners.

For a complete course description, download the brochure

Media Communications - CSILCMC3010
Media Communications is a two-day course focusing on media relations, communications, and reputation management. The focus of this course is to teach Public Information Officers and Media Spokespersons how to speak publicly to both internal and external audiences during a crisis situation. In addition, it includes essential elements for planning for reputation management as part of your resiliency framework.

As a result of completing this two day course, attendees can become certified Media Spokespersons and / or Public Information Officers for both the public and private sectors.

For a complete course description, download the brochure

Influence with Integrity - CSILCMC4020
We are always communicating. You either do it well or you do not, but no one can ever simply stop communicating. Influence with Integrity focuses on training individuals and businesses how to enhance and strengthen their communication techniques to achieve exceptional results in all aspects of their life. Influence is a natural result of communication. Influencing with integrity is a skill that can be developed or deepened with the right training.

Cutting edge communication skills, when combined with personal congruence, are the foundation of strong leadership, superior negotiating, and powerful conflict resolution skills. Individuals completing the course can be certified in Conflict Resolution and in Basic Negotiations. The audience for this five-day series of courses includess front line enforcement officers, leaders & individuals responsible for motivating or inspiring others, professional communicators (such as Lawyers, counselors, and coaches) and people who require advanced communication skills with which to persuade or influence others (such as media spokespersons, crisis team leaders, public speakers, and trainers).

For a complete course description, download the brochure

Crisis Team Leadership Development - CSILCMC4030
Leadership is expected for those elected or assigned to working in the Emergency Operations Center – whether in the public or private sector. Crisis Team Leadership Development is a five-day series of courses that teaches public and private sector leaders how to work in a team and make clear decisions under extreme conditions. It uses a powerful approach to figuring out what’s important and what’s not when making a decision. It includes clear, useful strategies and techniques for how to analyze situations and make difficult decisions with limited time and information.

The audience for this course includes those people responsible for working in an Emergency Operations Center as team members or team leaders. As a result of taking this course attendees can be certified as crisis team members or leaders.